Refund policy
Refund & Returns Policy
Returns
We hope you're delighted with your My Streets purchase.
If you'd like to return your order, you must contact us within 14 days of receiving your item by emailing contactmystreets@gmail.com.
To be eligible for a return, your item must:
- be unused and in its original condition;
- be returned in its original packaging; and
- include proof of purchase.
Please do not return items without contacting us first, as we'll provide instructions for your return.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, faulty, or you receive the wrong product, please contact us as soon as possible at contactmystreets@gmail.com. If possible, include your order number and photographs so we can resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
If approved, your refund will be made to your original payment method. Please note that it may take several business days for your bank or card provider to process the refund.
Non-returnable Items
We cannot accept returns for:
- any items that have been used or are not returned in their original condition (unless they are faulty).
Questions
If you have any questions about returns or refunds, please contact us at: